Quite simply, excellent, in every way. Mark was superb at gaining Roxy’s trust and not hurrying her and is always calm and friendly, to both dog and humans! She has benefitted so much from the sessions to the extent that she can now take decent walks again. We will keep up the sessions even though her need is not so great, both to keep up the improvement and for Roxy’s pleasure! Many thanks, from a happy dog and very grateful owners.